Contacts
Contact Us
At LuckyWins, we value your feedback and strive to provide exceptional support. Whether you have questions regarding our services, need assistance, or wish to share your experience, our dedicated team is here to help.
Email Support
You can reach us via email at [email protected]. We aim to respond to all inquiries within 24 hours.
Phone Support
If you prefer to speak with us directly, call us at (03) 9234 5678. Our support staff is available during the following hours:
- Monday to Friday: 9:00 AM – 8:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed
Support Channels
In addition to email and phone support, you can also reach us through our:
- Comprehensive Help Centre available on our website.
- Feedback form accessible on our contact page.
Callback Requests
To request a callback, simply send us an email at [email protected] with your name and phone number, and we will get back to you as soon as possible.
Location
You can visit us at our legal address:
LuckyWins Casino, 456 King Street, Melbourne, AU.
To find us, use the following map link: View on Google Maps.
Geographical Service Area
LuckyWins operates in Australia, specifically serving customers in Victoria. We hold a valid gaming license issued by Curaçao, ensuring that we adhere to strict regulatory standards.
Escalation Procedure
If you feel your issue has not been adequately addressed, please follow our escalation procedure:
- Contact our support team again via email or phone.
- Request to speak with a supervisor.
- Submit a formal complaint through our Help Centre.
We appreciate your trust in LuckyWins and look forward to assisting you.
We only review LuckyWins and are not its official representative.
